Thursday, November 13, 2025
National Grid Assistance Webinars
ATTENTION NATIONAL GRID CUSTOMERS: National Grid shared the
following information with my office
National Grid remains committed to supporting our customers
with a series of in-person Customer Assistance Events this November. As we
prepare for the winter heating season, these events are designed to help
customers manage their energy bills and explore cost-saving programs.
Winter Bill Assistance Webinars, November 18th from 10:30
a.m.–11:30 a.m. for English speakers and from 1:00 p.m.–2:00 p.m. for Spanish
speakers.
These webinars, led by their Consumer Advocates, will also
provide an overview of bill management solutions and financial assistance
options.
Help with Managing Energy Bills:
National Grid customers can now sign up for a new Payment
Assistance Bundle.
• Deferred Payment Agreement: Spread out past-due balance
into future monthly payments.
• Automatic Monthly Payments: Automatically deduct payments
from your bank account each month and avoid missing due dates.
• Budget Plan: Break down annual energy costs into balanced
monthly payments, making it easier to budget and plan expenses.
Customers interested in enrolling in the Payment Assistance
Bundle can do so online by visiting ngrid.com/hereforyou, at an in-person event, or by
calling 1-800-233-5325.
Budget Billing: Allows customers to spread their usual
payment over twelve balanced monthly payments to help offset the traditionally
high winter heating and summer air conditioning peak bills.
Discount Rates: Income-eligible customers may qualify for a
discounted rate on energy service. To be eligible, applicants must be a
National Grid customer and already enrolled in an eligible benefit program or
the Low Income Home Energy Assistance Program (LIHEAP).
New Heat Pump Rate: National Grid introduced a new
Residential Heat Pump Rate November 1st to help electric customers save during
the winter heating season. Qualified customers who use heat pumps for home
heating will receive a reduced delivery rate on electricity from November
through April, lowering monthly costs.
Link to Registration:
https://www.nationalgridus.com/customer-assistance-events
